Shipping Policy

Shipping Policy

Last Updated: December 3, 2023

1. Processing and Shipping Times:

Orders are typically processed within 5 business days of receiving payment.
Shipping times may vary based on the destination. Estimated delivery times will be provided at the product page.
Please note that unforeseen circumstances (such as weather conditions or customs delays) may impact delivery times.

2. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination.
Any applicable taxes or customs duties are the responsibility of the customer.

3. Order Tracking:

Once your order has shipped, you will receive a confirmation email with tracking information.
You can track your order by visiting the provided tracking link.

4. Lost or Stolen Packages:

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.

Return and Exchange Policy

Last Updated: December 3. 2023

1. Returns:

We do not accept returns except in circumstances where the cause of return is a fault of ours.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

Refunds are issued to the original payment method and may take 3 - 5 business days to process depending on customer's banking policies.
Shipping costs are non-refundable.

4. Return Process:

To initiate a return, please contact our customer service team with your order number and reason for the return.
Once your return is approved, you will receive instructions on how to return the item.

5. Return Shipping:

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.

6. Exceptions:

7. Contact Us:

If you have any questions or concerns about our shipping and return policy, please contact us at support@lilcutiez.us.

By making a purchase from our online store, you agree to and accept the terms of our shipping and return policy.

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