Shipping Policy
Last Updated: December 3, 2023
1. Processing and Shipping Times:
- Orders are typically processed within 5 business days of receiving payment.
- Shipping times may vary based on the destination. Estimated delivery times will be provided at the product page.
- Please note that unforeseen circumstances (such as weather conditions or customs delays) may impact delivery times.
2. Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the destination.
- Any applicable taxes or customs duties are the responsibility of the customer.
3. Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your order by visiting the provided tracking link.
4. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
Return and Exchange Policy
Last Updated: December 3. 2023
1. Returns:
- We do not accept returns except in circumstances where the cause of return is a fault of ours.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
- Refunds are issued to the original payment method and may take 3 - 5 business days to process depending on customer's banking policies.
- Shipping costs are non-refundable.
4. Return Process:
- To initiate a return, please contact our customer service team with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to return the item.
5. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
6. Exceptions:
- Certain items, such as toys, are not eligible for return.
7. Contact Us:
- If you have any questions or concerns about our shipping and return policy, please contact us at support@lilcutiez.us.
By making a purchase from our online store, you agree to and accept the terms of our shipping and return policy.